Refund Policy

1. Subscription Model

OctoDock is a SaaS (Software as a Service) product offered on a subscription basis. All paid plans are billed either monthly or annually, depending on the billing cycle you choose at the time of purchase.

2. Cancellation Policy

You may cancel your subscription at any time from your account dashboard or by contacting our support team. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for subsequent billing periods
• You retain full access to paid features until the billing period expires
• Your account will automatically revert to the Free plan after expiration

3. Refund Eligibility

We offer a 14 calendar day refund window from the date of each payment. If you are not satisfied with OctoDock for any reason, you may request a full refund within 14 calendar days from the date of purchase.

• Refund requests made within 14 calendar days of the date of purchase will receive a full refund
• Refund requests made after 14 calendar days will not be eligible for a refund, but you may cancel to prevent future charges
• Refunds are processed back to the original payment method

4. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your account email address
• Date of the charge you wish to refund
• Reason for the refund request (optional, but helps us improve)

We aim to process all refund requests within 5 business days. You will receive an email confirmation once the refund has been processed.

5. Exceptions

Refunds may not be available in the following cases:

• Abuse of the refund policy (e.g., repeated subscribe-and-refund cycles)
• Violation of our Terms of Service leading to account termination
• Chargebacks initiated without first contacting our support team

6. Contact Us

If you have any questions about our refund policy, please reach out to us at: [email protected]